Refund policy

Return Policy
I have a 14-day return policy, which means that you have 14 days after receiving your item to request a return.

To start a return, you can contact Lindsey at lindsey@craftybitchhk.com. 

If your return is accepted, I will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will sadly not be accepted.

You can always contact me for any return questions at lindsey@craftybitchhk.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that I can evaluate the issue and act promptly to solve the issue.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since I've approved your return, please contact Lindsey at lindsey@craftybitchhk.com.